Rogers Wireless
Poor service!

I called Rogers Customer Service on Sep 9/07 at around 6:30pm MST and after 15 minutes waiting, I spoke with a customer service representative who would not cancel a cell phone account over the phone. The contract for the cell phone expires Oct 4/2007 (i.e. next month).

When asked why I could not arrange to cancel/end the cell phone account on its upcoming expiry date, the rep said that she did not have an adequate security level; and then advised I would have to call back or go to a Rogers store.

Given the poor service, I used the time to look at alternative plans with Bell and Telus.

Company: Rogers Wireless
Country: Canada

  <     >