Rogers Wireless
Customer Service

I've been trying to get an iphone 4 since they were announced. I've been going to the Rogers Plus centre at 130 King Street West. I've been continually told that I should come around 2:30 on maybe a Tuesday, Thursday, or Friday, and stand in line to see whether the courier might bring in a couple of iphones. There is no waiting list and no other way to acquire a phone through Rogers.

Today when I asked how Bell and Telus manage to get phones and distribute them to customers without asking busy professionals to come and hover around the sales desk in case the courier brings a couple of phones, I was told by the sales associate, "They can do it because no one buys from them". When I answered that "You're convincing me to switch", his only response was "That's your business".

I'm amazed that no one at Rogers is embarrassed by your inability to make phones available 4 months after the launch. My frustration with Rogers led me to cancel our cable TV services. While I know that switching my family's cell phone service would be pricy, the attitude of the company and thr sales associates is pushing me to do it.

Company: Rogers Wireless
Country: Canada
Province: Ontario
City: Toronto

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