Yak
Switched my phone without authorization

I had my phone changed over to YAK without any notification. The nightmare which is still going on happened on Monday Dec 3, I was able to make calls but could receive calls, I only found this out because I was out and needed to call my home. On Tuesday I called Rogers to have them trouble shoot, and they were unable to solve the problem until later in the day when they said that my phone service had been changed. I told them that this is the first I am hearing about this.

It should be noted way back at the beginning of Sep I said I would go with Yak, they said they would be out to do the install on Sep 22 no one showed up called or any other communication. In Nov I got calls from sales reps asking if I wanted YAK and I told them in no uncertain terms that NO I do not want your service. I want to know what recourse others in this situation have done, it will take me 3-5 days to get my Rogers service back and many dollars in prepaid tel vouchers and unable to communicat.

Company: Yak
Country: Canada
Province: Ontario
City: Ajax

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