Rogers Wireless
Customer Service Inadquancy

Everytime I call Rogers to inquire about my account, there's some new information in there that I had nothing to do with. It seems there is lack of communication between the customer service reps. At one point I even talked to a "supervisor" informing her to listen to the apparently recorded conversation I had with a previous customer service rep to get the right info, as I was told one thing but my account said differently. How convenient that they can't access these recorded calls..."Oh it will take MONTHS". Thing is, I called Rogers EVERDAY for 2 weeks trying to get some sort of info from anyone with what was going and nothing. Their people don't care to finding out what the correct information is and there's nothing customers can do except feel helpless.

Company: Rogers Wireless
Country: Canada

  <     >