Telus Mobility
Warranty and Technical Support Issues

I have been a Telus customer for a year and two weeks, with a Blackberry Curve. During the past year I have experienced numerous dropped texts and have called their technical support roughly 7 times, the first few were placed with in three months of having my phone. I have asked the technician on numerous times if it was my handheld and was assured it was a network/server problem. On the one year anniversary with Telus I was having more problems and spoke with a customer service rep who transfered me once again to technical support, however this time they escalated it and I had to wait three day's for a response-putting my phone now past warranty. I called again two weeks later and again had it escalated-this time I am being told that it is my handheld device and that I can pay $300 for a new phone without extending my contract or pay $240 to buy my phone out. I don't want to pay for a phone that never worked as I've been paying full price for partial service for the past year. I have been told there is nothing they can do beyond that. I am livid. Any advice would be greatly appreciated!

Company: Telus Mobility
Country: Canada
Province: Ontario
City: Ajax

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