Telus Mobility
Customer service

My email to Telus Mobility today:

AM A TELUS CUSTOMER I CAN'T REGISTER OR LOG IN BECAUSE THERE IS SOMETHING WRONG WITH YOUR WEBSITE. I WAS TOLD THAT LAST WEEK BY YOUR REPRESENTATIVE AND IT STILL DOESN'T WORK. I CAN'T CONTACT YOU BY PHONE BECAUSE AT FIVE PAST EIGHT THIS MORNING YOU RECORDING SAID THAT THE VOLUME WAS TOO HIGH AND YOU COULDN'T TAKE MY CALL. AT TEN PAST NINE I WAS TO EXPECT A 15 MINUTE WAIT. *IF YOU ARE TOO BUSY FOR ME THEN I AM TOO BUSY FOR YOU.* THERE IS SOMETHING WRONG WITH MY MOBILE HIGH SPEED 30 SIERRA WATCHER THAT I NEED YOUR HELP WITH. CLIENT NUMBER xxxxxxx

PLEASE CALL ME TODAY AND ASSURE ME THAT YOU DO CARE AND YOU WANT MY BUSINESS. xxxxxxx

That about sums up my complaint. After I sent the email a notice said that "due to technical difficulties and high volumes you can never expect a reply so kiss our royal.." ok it didn't say that last part, but unless I hear from them I will try very hard NOT to be a Telus customer ever again. This is not the first time.

Company: Telus Mobility
Country: Canada
Province: British Columbia

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