Telus
Poor service

I live in the country and only have dial-up service. I was informed I could buy a stick from Telus that would give me high-speed. I was told they offered 30 free-trial period. I signed their 2 year contract on the understanding I could cancel if I couldn't get connected. I purchased the stick from Telus, Carleton Place on July 10. I could not connect to high-speed. I had my son come to my house and connect it. He could not get it to work either. I went back to Telus on July 24 and told them that I could not connect to high speed. The clerk suggested I buy an antenna that would boost the signal for $50. I purchased the antenna and it still would not connect. I took everything back to Telus on August 10, and was told I could not cancel the contract because I had not contacted a technician to help with the problem and I was also one day late. I was given a number to call for a technician and told to come back the next day and my money would be refunded. I called the technician who assured me I could not get high speed and gave me a number to take to the store to tell them what the problem was. The clerk called telus to deactivate my account and they refused. Telus said I should have cancelled within 14 days. I was refunded the $50. for the antenna but was not refunded the price of the telus stick nor was the merchandise returned to me. They said they had to keep it.

Why should I pay for two years for something that by their own admission doesn't work? Also, no where in my contract does it say I had to cancel within 14 days nor that I hafd to contact a technician before I could cance.

Company: Telus
Country: Canada
Province: Ontario

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