FIDO SOLUTIONS CANADA
Ripe off

Cell Phone Service

Fido Solutions Inc

P.O. Box 9100

Don Mills

Toronto, On M3C 3P9

CA

RE: Service and Bill Complaint

To Whom it may concern,

The following is a time-line and record of events that have completely angered me with the service I have received from FIDO.

Everyone makes mistakes and FIDO has made many with me in the past, however they usually deal with these mistakes in a professional and respectful manner. However at this time the manner in which I've been dealt with is far from satisfactory.

I will say without a doubt if this situation is not solved I will never pay another dollar into FIDO!!

July 31 (give or take a day)

Due to having to go on an extended business trip I called FIDO to see the best way to deal with my account since in the past when I traveled my bills at times exceeded $600. The girl told me that I wasn't able to suspend my account as I had done with Bell but that the cheapest would be for me to chance to the minimum plan costing around $20. The young lady did explain that by changing my plan I would loss my current (at that time) plan but we checked an noticed the current FIDO plans were better than my plan anyways.

SO IN CONCLUSION, I stated clearly that I wanted to change my plan to the minimal plan and also confirmed that I wanted my phone disabled so no calls could be made on it until I was back in Canada and could request it to be enabled again.

September-October

At some point during this period I was able to access the internet and my online banking so estimated what my FIDO will would be and made a payment or $60 which I believed would more that cover the 2 months or so fees.

*important to note that I do alot of business in Africa where internet is not readily available and also I use a MAC and have complained many times in the past that I can't see my bills online (hence didn't even bother to try online to see my account).

On Nov 7, 2009

I received an email stating I had a bill for $225 which I later figured out was actually around $185 extra. So obviously new there was some type of mistake.

On Nov 9, 2009

I called FIDO to complain and figure out the problem.

First I spoke with: Alex ID #?

-he explained that was basically my fault for not making sure the girl didn't make a mistake on my bill and saying that her notes verified most of what I said but that I didn't request to minimize my bill

-so I asked him if it makes logical sense to him that I call to minimize my bills expense when I'm away yet I choose to pay $80 per month for 5 months maybe more without once making a call or even turning my phone

-he basically replied that according to the notes that is what I wanted... therefor basically calling me a complete idiot

-lastly he said the best he could do for me is give me one or two months incoming calls which is a joke

-I stated why would I want incoming calls when phone is off and I'm out of the country, "I WANT THE MONEY THAT I WAS IMPROPERLY CHARGED BACK"

Then I asked to speak with Manager and got David ID # 2694

-David basically told me the exact same thing but he finally said well I'm not allowed to do this but I will not charge you for your last month.

-so I said FIDO makes a mistake for 4-5 months and overcharge me $180 and he want to save me $70.

-All I will say is none of these solutions is close to acceptable.

I want confirmation that this letter has gone to the decision maker in charge of such matters and I want to know how this will be solved.

Warmest regards,

Graham

Company: FIDO SOLUTIONS CANADA
Country: Canada
Province: Alberta

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