Fido
Customer service and sales strategy

The Fido prepaid service is just a huge rip off!

The airtime you put in your account is only valid for 1 Month. (I am from Germany - there it would be illegal...)

When I got my SIM card I was told that - as long as I FIRST charge the account with 20$ - I can have a 20cent/minute rate.

Now - after 1 month - i have to refill my account and their computer tells me that the rate changes to 30cents because i only top it up with 10$.

Pretty surprised about that I called the customer service right away. A rude woman answered and told me that the salespeople work on commission and therefore tell me anything to close a deal - great!!!

She said that it is totally up to the store if I get a refund or anything like that, but i will probably not get anything since this is just the way it is.

I would not recommend anyone choosing Fido as a cellphone provider - worst service and selling techniques ever!

Company: Fido
Country: Canada
Province: British Columbia

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