Bell Canada
Overcharged

I just got off the phone with Bell. Initially I had free calling after 6pm although "somehow" it was removed from my account in January. I only realised today when i received my bill and called them to complain. After much discussion, they told me it was removed because the promotion ended and was thus removed (I had this so called "promotion" since 2006 without ever renewing). They only want to credit me back 90 days worth of errors even though they owe me over 6 monthes of overcharging. They gave me an ultimatum: I either get credit back for the last 3 months (because i only have 90 days to complain apperently) or I can complain to the executives directors. I have not yet decided whether i should go through the execs. Is it worth to do so?

Company: Bell Canada
Country: Canada
Province: Québec

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