GoodLife Fitness
Suspicious Business Practices

My son (age 18) is interested in joining a new gym. The annual membership where he's been going for the past two years has just expired and he's looking to try somewhere new. I decided to do a little comparison shopping so I called Goodlife Fitness to inquire about their rates (their website doesn't offer any details).

I was immediately passed along to a "manager" who, instead of answering my question about the fee for a 3-month membership, inquired about what type of services I required. I explained that the membership would be for my son and he just wanted basic fitness (toning) and strength training. The manager then wanted to know if the membership would be a gift. I replied that whether or not it would be a gift depended upon what the fee would be. I was then informed that rates weren't discussed over the phone since Goodlife offered superior "service" and that it wasn't fair to compare what Goodlife offered based on the cost-to-the-client. I replied that cost is part of the equation when comparing facilities and would certainly factor into any decision that I would make. The manager responded that the Goodlife policy IS TO NOT discuss rates over the phone, it has to be done in person. I was shocked!

Any business that refuses to divulge such basic information as what they charge for their services is "highly" suspicious in my book. After reviewed some of the other Goodlife complaints on this forum. I'm not surprised that clients have had problems with Goodlife because their business practices seem somewhat "shady" to me.

Company: GoodLife Fitness
Country: Canada
Province: Ontario
City: Ottawa

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