Gold's Gym
Terrible Customer Service

I signed a 1 year contract with Gold's Gym. A couple of weeks before my membership was due to expire, I sent an email, asking if there was anything that I needed to do in order to ensure that my membership was complete and I would not be charged any further membership fees. No response.

I emailed again a few days later. No response.

I phoned the location directly. No answer.

I emailed again. No response.

I phoned again. No response.

At this point, I was terribly frustrated and so I email the head office for Canada. NO RESPONSE.

So I phoned the head office for Canada. They told me that they couldn't help me because the location that I was a member at was privately owned so everything had to be handled there.

Meanwhile, I have been charged TWICE for membership dues in a time span of THREE DAYS. AFTER my membership was expired.

I finally reached my location by phone and they told me that I had to send a registered letter with 31 days notice of the termination of my membership. I asked them to waive the 31 day period because I had been trying to get in contact with someone for over a month and she just said no. No discussion or apologies about it.

I will never recommend Gold's Gym to anyone I know.

Company: Gold's Gym
Country: Canada
Province: Alberta
City: Calgary

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