Telus
Rip off for replacement Phone

On July 9th my wife and I went to our Mobility [Telus Apex] agent in coquitlam B.C., and said we wanted a new phone as the one they sold me for christmas present, had been in for repairs 4 times. My agent John said he would phone in to Telus to arrainge it. At 2pm on July he made the call. A guy named Nicolus on the other end, said that John Hadden called Customer loyalty, until now, and put arepair tracter on the repair. John said We use Future Tel. So Nicolus said, U did it wrong and it doesn, t show on my screen, so I can, t help the telus customer. So John got mad and after 45 minutes, on the phone, Nicolus said, Well I can help you if they take another 3yr., contract?? John told Nicolus, that was not the way to treat SENIORS, or 15yr., customers. Nicolus said take it or leave it?? Ithink that is the poorest service, I, ve ever Had. Itold them the most I should have is a 2yr., contract. Its Bad to ROB SENIORS, Bill &Maureen acc.#01740102

Company: Telus
Country: Canada

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