Future Shop
Double Charge - Refund Hassle

I made a purchase at Future Shop last week. The debit transaction showed the purchase was approved, but the cash machine "mysteriously" shut itself down. I was assured that the purchase did not go through simply because a receipt was not produced. I paid a second time and was told that if my banking showed that the purchase had been submitted twice, come back tomorrow for a refund. I checked and sure enough it was processed twice. I went back with banking statement, receipt and the sales person who processed it was even there - they refused a refund, stating that they had to check to see if they really received the money. I had proof, the salesperson verified it and I was told that all they could do was send an email. I called their Customer Service line and was assured that they would email for verification but that the money would be refunded to my account in 2 business days. This morning I received a phone call from the store stating that they had, in fact, double charged me and that I would have to go back to get my money. They refuse to process a refund any other way. The Customer Service line was absolutely useless when I called. The girl I spoke with was obviously reading from a book and was unable to answer my questions.

Moral of this story: 1. Don't shop at Future Shop 2. If you do, check your banking / credit card statements. I was told by the store that this happens on a regular basis.

Company: Future Shop
Country: Canada

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