Alibaba.com
Alibaba such a disappointing & pretentious business

I received & responded to the following Alibaba email on Dec 25/25 as per my complaint against a purchase I made with an Alibaba "supplier" Guangzhou Fengwangfa Technology Co., Ltd., Much more related details about my on-going unpleasant experience & huge frustration with this supplier & Alibaba can be found in my related posts on Trustpilot in Dec/25 & Jan/26 if you are interested.

"Hi private individual, Dec 5/25
Thank you for contacting Alibaba.com. This is Linda
from Alibaba.com Customer Service Senior Team. This email is regarding your concern about the dispute issue with order (private).

We understand the frustration this may have caused and want to assure you that we are working on resolving it for you.

Regarding your issue, here is the proposed solution:
When you submit a refund application and selects the dispute type as "Destination port charges are too expensive", the system will pre-judge the responsible party according to trade terms in the contract:

If it is identified as your responsibility:

Both parties negotiate freely during the negotiation period. If no agreement reached or you don’t cancel the dispute manually in 30 days after the refund application is submitted, the system will make a judgement automatically as your responsibility and close the dispute. The dispute will not be closed or escalated automatically within 30 days and no Ask Alibaba.com to mediate button.

your trade terms isDAP，so it is identified as your responsibility:

If you have any objections to the proposed solution, provide additional information, or have any other questions, please feel free to reply to this email.

Thank you very much for your cooperation and support. We cherish you as our precious customer always and may you the best.

Best regards,
Linda
Alibaba.com International Customer Service Team"

" Hi Linda, please reference to my long chat with 1 of your agents earlier. I trust that it can provide lots of information from my side.

I can provide more details if required after you look at this chat

Thank you." Dec 5/25

"PLEASE CONNECT ME WITH YOUR SUPERVISOR AS YOU IGNORED MY REPLY AND COMPLAINT FOR ALMOST THREE WEEKS!! " Dec 25/25

Alibaba Total MISSING IN ACTION resumes for over 3.5 months now... WHAT A HUGELY INCOMPENTENT, PRETENCIOUS & SHAMELESS GIANT INTERNATIONAL ONLINE SHOPPING BUSINESS !!

Company: Alibaba.com
Country: China

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