The Brick
Terrible customer service!

Purchased a furniture set from THE BRICK in early September, delivery was delayed till end September. The order was received not complete, with one chair missing parts. Got 3 redeliveries for the same product and each time piece was missing. Send e-mail early December advising Brick, the set was incomplete and to advice payment options or arrange immediate delivery.

No response on payment but since early December they were trying to complete the set. Received calls daily from HSBC demanding payments and interest charges or risk turning it over to collection agents. Contacted all levels of The Brick to ensure set completed for immediate payment, Brick refused anything regarding payment as they have been paid by HSBC and they concern now is to only look at replacement of one chair.

Company: The Brick
Country: Canada

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