The Brick
Not honoring Furniture protection plan

We bought 6 pcs. Dinnette from The Brick with protection plan of 5 yrs. in Oct 2008, and after delivery noticed that one of the Chair Leg is not good. Leg was not fixed improperly in the frame, we called them and Brick Rep took pictures and assure that soon you will get the new chair leg for your chair. After 2 months leg arrived from China but when packaged was opened found that they sent wrong colored chair? on that discovery when contacted customer service they told us that its not a problem we will ask quick delivery of new one on Sep 4 finally new package came and they called to pick up. However this time they sent both left legs but right color not the Right side leg which was required?

Its about a year and Brick failed to honor guarantee service on our dinetee for which we have already paid under protection plan.

Company: The Brick
Country: Canada
Province: Ontario
City: Mississauga

  <     >