ADT security / home alarm
Illing for impossible services

My Father subscribed to ADT for his home alarm. My father died on Dec. 8th 2010. I temporarily moved from my home in Saskatchewan to his home in B.C. to take care of the Estate. In Feb. 2011 I contacted ADT to request that the system monitoring be cancelled. I was sent forms to fill out. I filled out the forms and sent them along with the requested - copy of the death cert., Will naming me as Executor, ID proving I was the named executor and a cover letter. The end of February I disconnected the alarm system from the phone line and unplugged the system from the power outlet. On April 16th, 2011 the phone was cancelled and disconnected and May first the purchasers of the house took possession. ADT is still trying to bill for monitoring the system. I have called repeatedly and they ask for the pass word. As I have explained to them over and over my father was the only one who knew the pass word and it went to the grave with him. I am then told rather rudely that with out the pass word they cannot help me. Talk about corporate ineptitude.

Company: ADT security / home alarm
Country: Canada
Province: British Columbia

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