AlieExpress
AlieExpress keeps not honoring VISA prepaid card at checkout

I tried using my $50 prepaid VISA virtual credit card again on Oct 7/25 for an item under $49 & AlieExpress keeps not honoring this all good VISA prepaid card at checkout AGAIN WITH NO EXPLANATIONS!

I did not want to waste more of my time contacing their incompentent & robotic customer support as I already did few weeks back with same payment failure issue at checkout multiple times on same order & too much time wasted with their quite usless customer support for hours. Furthermore, my request to be connected wiith a live person and/or a manager was all ignored!

My understnding remains that prepaid cards are all alreadty loaded with fixed amount of cash & they ought to be treated better if not equal to regular credit cards that require ''credit'.

The way that AlieExpress denied my business & payment multiple times for weeks is hugely customer hostile gesture & I have been using their site since 2021, not a complete stranger.

In addition, there was absolutely no issue using a $15 prepaid vitual VISA a few months ago. WHY THERE WERE NOTHING BUT ISSUES & CONTINOUS PAYMENT FAILURES WHEN I WAS USING ANOTHER SAME KIND OF PREPARED VISA SINCE MIDDLE OF SEPTEMBER!

I WILL TAKE MY BUSINESS ELSEWHERE, SO LONG ALIEEXPRESS.
DOING BUSINESS WITH YOU IS A HUGE PAINFUL & INSULTING EXPERIENCE!

Company: AlieExpress
Country: China

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