Ipsos ISay
NO Wrongs with Ipsos ISay or their clients for survey fouls

I sent a survey complaint email dated Sept 2/25 to Ipsos-ISay support:

"This 20 min/100 points food survey #1601279951 used over 7 minutes, over 40 % of claimed completion time to screen me out is TOTALLY UNFAIR & UNJUST!!..."

A totally indifferent, irresponsible, no fault of their client or Ipsos ISay, no support, no compensation of any kind, no goodwill gesture whatsoever & purely template excuse email reply that I received back on Sept 3/25:

"Hi,

Thank you for your message.

Unfortunately not all panel members can fit the profile (demographics, consumer behavior, etc.) our clients need for some surveys.

Sometimes, you may answer a few more questions than usual before being notified that you were disqualified. This happens when screening variables are placed at the beginning of the survey as well as throughout later stages.

Furthermore, for each survey, there are a set number of respondents who fall under different profiling categories called "quotas". If, for example, we need 150 people aged 25-30 to answer a certain survey, the 151st that enters the questionnaire will be screened out as the quota has already been reached for the required number of results.

To avoid technical issues that may prevent you from successfully completing our surveys, please constantly clear your internet browser of all cache and cookies.

We appreciate your interest and, as always, will have a new survey available for you shortly!

Best Regards,

Anne from Ipsos iSay"

Company: Ipsos ISay
Country: Canada
Site: www.ipsosisay.com/en-ca

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