Canada Post
Customer Service Reps - my way or the highway

I phoned to follow up with a complaint I filed. They informed me that the package which is supposed to be held for two weeks for pickup was sent back to the Toronto depot for redelivery. So rather than actually delivering the package one block from the postal outlet they decided to send it back into the system to only once again come back for redelivery (sent south some 6hrs). I asked who authorized the return of the parcel and when I didn't get an answer I asked to speak to a supervisor. I was given over to "Lynn". I explained that the package had items for an elderly persons health. She proceeded to tell me no it didn't! Then when she didn't agree with anything I had to say threatened to hang up on me. I asked her for the name of who authorized return of my item. She then said that the item wasn't mine even though it was paid for by me. I said how can a supervisor not know who authorized return of a package and how do you figure the package contents don't belong to me. She had no answer. So I told her that I wanted to put in a complaint about her. She gave me a file number. I asked when could I expect a return call and she said that there wouldn't be a return call. I said why because the complaint is about you? She then said have a nice day and hung up on me. Again and again Canada Post REFUSES TO TAKE RESPONSIBILITY FOR THEIR MISTAKES on top of which they put peoples health at risk.

Company: Canada Post
Country: Canada
Province: Ontario

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