Toronto Employment & Social Services, Yorkgate site
No help of even little thing, Rules of this public money funded TESS Yorkgate site

No help of even little thing, Rules of this public money funded TESS Yorkgate site
Around 9:30 am on Dec 23, 2025, I had no choice but to approach & bother live staff for help at this Toronto Employment & Social Services site inside Yorkgate Mall after multiple fax failures with their all-in one machines accessible free for members of the public on site. After being kicked around for minutes, I finally found myself being crossed examined & very much interrogated by a staff person named "Joanna".

My request was very simple------fax out a one-page bank application to a local fax number. Joanna looked over my document repeatedly while questioning me. I told her if their machines are not disabled the fax feature for at least months, I do not want to bother someone like her to begin with for a very simple tiny favour.

I am not a technical person & to me personally, this small request would not take more than 10-15 seconds & it is free in terms of paper & ink other than maybe 2 cents of electricity to help a real, no risk favour of a real human being in need.

Instead, Joanna would spend minutes interrogating me, looking through my personal information over & over again including my name, account number, the dollar figure on the document, name of my bank, etc. & after all these, Joanna would still turned down my request & told me to go somewhere else to send my fax. If I remember correctly, Joanna also tried to convince me that they do not have a fax machine or they cannot send fax for clients, & so on.

Well, my understanding is this is an open to the public city service facility. We taxpayers fund their payroll & all benefits that they & their families enjoy. All equipment & resources are also funded by each & all of us taxpayers they really have rules like refusing & turning away people with legit reasons & needs for assistance from NOT THEIR OWN PERSONAL BUT PUBLIC EQUIPMENT & RESOURCES, then these rules are all ridiculous & insulting to members of the public who require help from these people & to us taxpayers.

Joanna appeared to be telling me that they have rules preventing them from helping even little things for whatever reason!! AMAZING INSULTING RULES! Joanna also put up much resistance & more of her interrogations when I requested for her name, availability & name of her supervisor, & so on.

I realize for decades that this is no longer the Canada I fall in love with 40 years ago. I am now stuck in this city of increasing heartlessness, alienation, interpersonal indifference & uncaring & no help attitude & aptitude amongst so many of us. I am incapable of moving elsewhere again, not even to relocate to perhaps other part of Canada that I could still find the very much historical Canadian humanity & caring & values...

Company: Toronto Employment & Social Services, Yorkgate site
Country: Canada
Province: Ontario
City: 1 York Gate Blvd., Unit 108 B
ZIP code: M3N 3A1
Address: ON M3N 3A1
Phone: 4163979450
Site: www.toronto.ca

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