Canada Revenue Agency
Canada Revenue Agency ignored my service complaint & no call back to a member of the public

I spoke to a Canada Revenue agent named Stephanie with staff number (??? if this was all genuine) 2158AT (private) on March 3, 2025 & she repeated told me the same information over & over again that CRA has not received my Tax Free Saving Account information whatsoever from any bank still & they have therefore no such information in my SIN number & my name being processed for 2025 TFSA contribution room updating.

I was forced to keep repeating to her that the TFSA auto service system which I was checking on almost daily since mid-Feb, 2025, has had no updated information to tell me my most updated TFSA contribution room. All banks were supposed to have submitted their 2024 TFSA information to CRA by no later than Feb 28, 2025. I also told agent Stephanie that the bank that I withdrew TFSA funds in 2024 has been given me quite inconsistent time frame information & they claimed to have sent their 2024 TFSA information to CRA ranging from mid-Feb to end of March, 2025.

I was unsatisfied about service I received from Stephaine & I requested her Supervisor to contact me. Stephanie took quite a long time with multiple holds to fill her so-called '' call back request''. Finally Stephanie told me her Supervisor should call me back by ''end of tomorrow'' (March 4, 2025).

I received no call whatsoever up to today's date, March 10, 2025. When I think back, Stephanie seemed so very evasive & resistent when I requested to be connected to her Supervisor. I have a strong feeling that Staphine was pretending to be filling out & sending out that '' call back request'' for me & she actually never did. What a shame!

Company: Canada Revenue Agency
Country: Canada
Province: Ontario
Site: www.canada.ca/en/revenue-agency.html

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