Toronto Public Library
Inhumane & indifferent Toronto Public Library management

Brian Daly, Director, Human Resources, Toronto Public Library wrote to me:

''I also note your distress about access to washroom facilities on one or two occasions. Branch operations management have expressed their regret for the inconvenience and distress you experienced. As the Area Manager indicated to you, it would have been appropriate and considerate for staff to provide you with early access to washroom facilities prior to the opening of the branch, notwithstanding our standard safety practice that customers cannot enter the branch prior to opening time. This was helpful feedback that will inform ongoing efforts to enhance our service to the public. We also regret any occasions where washroom have been unavailable or out of order, and any inconvenience or distress that this may have caused. We continue to strive to have all of our services available, but there are occasions when some facilities such as washrooms are unavailable for reasons beyond our control. ''

I had an emergency washroom request as a result of one of my chronic health conditions. When I need to use washroom facility, I need access within a mere seconds in order to avoid total & unnecessary personal & social embarrassment. I have very little, even no control how long I could hold on if washroom is not accessible ASAP. Toronto Public Library staff denied me of accessing their public washroom as it was not opening time yet, disregarding that i am a regular & familiar library user (it is NOT less inappropriate even to treat a totally distressed stranger this way). I was put into a potentially humiliating & extremely distressed situations by Toronto Public Library who I feel was acting inappropriately crude & inhumane & causing me much unimaginable mental stress & physical suffering.

I absolutely realize that many traditional Canadian values such as compassion, genuine help to a needy fellow human being, personal integrity, honesty, sense of fairness & common justice are already long gone & disappearing for decades & seeming ONLY EXIST IN POLITICAL SPEECHES & PUBLICATIONS FOR PEOPLE TO SELF INDULGE & CHEER ABOUT, AT LEAST IN & AROUND TORONTO AS I HAVE NOT EXPERIENCE IN OTHER PARTS OF CANADA FOR OVER 40 YEARS

In my 16 years plus dealing with Toronto Public Library & their many what have you Directors & Managers with all sorts of fancy titles responsible for the public library branch I was using almost daily, I have been personally experiencing much incompetency, cunning acts & tactics, dragging & ignoring strategies, lying, bully & even censorship, threats & suppression from high management of Toronto Public Library simply because I keep voicing out my legitimate grievances & on-going concerns & their total failure to provide a very basic safe & quiet area for people who find excessive ongoing human noises intrusive & annoying & hostile/aggressive library users disruptive & unsafe to be nearby

Company: Toronto Public Library
Country: Canada
Province: Ontario
City: Toronto
Site: www.torontopubliclibrary.ca

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