Toronto Yorkwoods Library
Toronto Public Library is a huge incompetent bureaucracy of our city

I never received any calls or missed call messages from Sarah Bradley, Area Manager for Yorkwoods Library, who claimed to have called my number. I was expecting & waiting for this call from Sarah Bradley yet did not receive such cal at all. I requested Sarah Bradley to provide relevant document indicating date, time, duration of her claimed call (s) from her office number to my number. Not only I did not get any such requested information, Sarah Bradley told me to follow a much complicated, unnecessary, time consuming & fee based procedure for such a simple & direct request for information, causing & leading me to much further hardship, frustration & disappointment about our huge yet quite incompetent Toronto Public Library bureaucracy. I did try to contact Shawn Mitchell, Toronto Public Library Director of Policy, Planning & Performance Management regarding Toronto Public Library Freedom of Information request procedure, fee & other related details. Shawn Mitchell only responded AFTER I sent him another email about 2 weeks after my first email contact. He was providing quite ambiguous piece by piece information in response to my " the full process & details of your Freedom of Information policy" request & this disappointing & useless contact quickly ended with my final email sent to Shawn Mitchell as follows "
If I were in your position, when a member of the public requested full details of making freedom of information request, I would have provided FULL INFORMATION DETAILS from PHYSICAL WRITTEN POLICY (as per your cyberattack diablement) including forms, process, procedure, timeline, what are available, what not, how to this & that, where to send this & that, fees & charges & ALL RELATED INFO, how long documents/information are being kept & so on (versus ignoring initial written request until the requestor enquired again after awaiting beyond reasonable time for a response & merely give out piecemeal information which is generating more clarifying requests for proper info or verification & then blame the requestor wasting staff time which is taxpayers' paid & requestor is in fact asking all legit & rightful questions which shall be answered properly & fully & PATIENTLY especially in the ''Director'' position playing a senior PUBLIC SERVANT ROLE)

When a member of the public requested whatever form in PLAIN TEXT with legit reason provided voluntarily, it only takes a few seconds copy & paste the ENTIRE WHOLE FORM to an email response (versus a partial plain text ''form'' & much more time being wasted to ask for clarification & request for same form in its ENTIRETY sent in plain text & blame the requestor wasting staff time while in fact the requestor's time is being wasted repeatedly as his questions were NOT BEING UNDERSTOOD & ANSWERED PROPERLY FROM THE BEGINNING.

If this communication is making you annoyed & upset, I AM TEN TIMES MORE ANNOYED & UPSET, ''DIRECTOR''!

Company: Toronto Yorkwoods Library
Country: Canada
Province: Ontario
City: Toronto
ZIP code: M3N 1M6
Address: 1785 Finch Avenue West
Phone: 4163955980
Site: www.torontopubliclibrary.ca/yorkwoods

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