Purolator
Poor Service - No delivery

2011-08-05 06:57 AM Address Correction Required via TORONTO (DWNTWN/CTR VILLE), ON depot

2011-08-04 06:58 AM Address Correction Required via TORONTO (DWNTWN/CTR VILLE), ON depot

2011-08-03 12:51 PM Address Correction Required via TORONTO (DWNTWN/CTR VILLE), ON depot

2011-08-03 12:50 PM Address Correction Required via TORONTO (DWNTWN/CTR VILLE), ON depot

2011-08-03 06:57 AM Address Correction Required via TORONTO (DWNTWN/CTR VILLE), ON depot

2011-08-03 06:55 AM Address Correction Required via TORONTO (DWNTWN/CTR VILLE), ON depot

2011-08-02 06:06 PM Address Correction Required via TORONTO (DWNTWN/CTR VILLE), ON depot

2011-08-02 01:06 PM Address Correction Required via TORONTO (DWNTWN/CTR VILLE), ON depot

2011-08-02 07:39 AM On vehicle for delivery via TORONTO (DWNTWN/CTR VILLE), ON depot

Purolator would not / did not attempt to deliver my package because they didn't have a buzz code. The building has a very clear directory! This has never been a problem with other courier companies and even Purolator in the past!

So they sat on it for an entire week, making no attempt to contact anyone!

When I called customer service, they were not willing to take any responsibility or offer any form of remediation. From what they said this sort of thing happens quite often - par for the course was the impression they gave me. This is just normal, some drivers won't deliver without a buzz code. They stated that a buzz code was part of the address. Perhaps for some building it is needed but at this building the directory is so obvious I don't know how the driver could have missed it, unless of course he / she never actually showed up!! If they require a buzz code why did they accept the package from the shipper without a buzz code?! How can they just sit on a package without making any attempt to get the needed information. They never contacted the shipper to ask for the buzz code!

Company: Purolator
Country: Canada
Province: Ontario

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