Purolator Canada
No customer service, no delivery attempt

So I paid for my diploma to be delivered when it was ready to avoid the hassle of going to pick it up halfway around the city. the result - I had to go pick it up myself. want to hear why?

my college took the money $15 for courier service. the courier (purolator) apparently on their tracking system showed "address correction needed" even though the address is correct. purolator made no attempt to deliver it - there was no sign or notice left either of a delivery attempt made - because none was made as I work from home so I'm always here. in case I don't know - a notice card would have been proof they did actually come by - but this was not present.

when I was about to call them to give them a peace of my frustration - I dont care if its their employee or the executive - I know me going nuts on them wont do anything - but at the end of the day I know I paid them $15 plus lost an extra $10 4hrs of my time to pick it up myself because they didn't do their job for the money they took. so I planned on going nuts on whomever has a badge of purolator on them - so if its an employee or an executive somewhere someone will feel my frustration and maybe somewhere the employee can go tell his boss of the complaint.

oh, but you can't do that. they know they don't function professionally - the phone number has no option to talk to a representative. its all automated.

essentially I lost the $15 for the courier fee of delivering my diploma, then because they didn't deliver it - I lost 4hrs of my time to have to go pick it up plus gas plus parking fees.

first use, never again. waste of time and money with these guys.

Company: Purolator Canada
Country: Canada

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