DVD Donkey
Still Waiting Internet

On 12/16/07 I ordered through Buy.com, a DVD Boxed Set of the Wonder Years priced at $58.99.By the time the shipping was added on it was costing me $82.00. Because my son was asking for this for his birthday I ordered it anyway despite the high shipping. On December 27th, 2007, I received a confirmation telling me that my order had been approved on my credit card (why that long a delay?). On January 4th, 2008 I received my credit card statement and saw that I was being charged for the cost of the DVD twice! I contacted the company by telephone and was told that I had ordered two sets... wrong! They then told me that they would credit my account for one of the sets and that they were shipping the order "any day now". On January 8th, 2008 I received confirmation that my order had been shipped and it included a tracking number. When I did not receive the order I checked the tracking number and found that they did not have any record of that tracking number. I contacted the company again on January 24th, 2008 and was told that the shipping company had had a glitch in their server and the numbers hadn't been yet put into the system. I asked to speak to a manager because I did not feel satisfied with that answer and after some time was transferred to a manager who told me her name was Janet Smith. As soon as I began telling her all of the problems, I was disconnected. I was steaming and tried to telephone them again, but was told to leave a voicemail and they would call me back. I did not leave a voicemail, but decided to take my chances and try to call them back. After 10 minutes, I was still not able to get a human voice so I decided to try the next day. Within a couple more minutes, my telephone rang and it was Janet Smith, who was offering me her apologies and telling me that, now, their telephone lines were having problems. I don't know what kind of rinky-dink company this is, but by now I am livid. I didn't lose my temper on the phone, but tried to be understanding and explained my problem once again. At the end of the conversation, she told me that the shipping company was experiencing server and shipping problems and that I should try the tracking number in a week to see if they had updated the numbers in their system. When I told her that was not a satisfactory answer, she offered to credit me with $10.00 for all of my trouble. I told her she could credit it if she wanted to, but my main concern was that I receive the merchandise that I had purchased. As of today. February 5th, 2008. I tried the tracking number and they couldn't still find it in their system. I tried to telephone them again and had to leave a voicemail once again! It has been nearly two months since ordering this thing and I am getting really angry.

Company: DVD Donkey
Country: Canada
Phone: 8777887469
Site: www.dvddonkey.com

  <     >