Cymax
Horrendous customer service

I placed an order on 5/15. It never got shipped. I called countless times, and emailed. Despite their promises to check on the status, they never called me back. My emails got responded to with a survey. They told me it was going to be shipped on 5/28. It never was. When I called to cancel the order, they told me they couldn't cancel until they knew whether the manufacturer had shipped it or not. The manufacturer apparently didn't return their calls, so I couldn't cancel because I was going to be charged if it had been shipped. I needed the item, but couldn't order it elsewhere until I heard back from the Cymax staff. Finally, on 6/3, I received confirmation the item had never shipped and I could cancel. This was the most horrendous shopping experience I've ever had, other than with Discount Pet Meds, also a Canadian company. I wish I had researched them before placing this order. They are an awful company to deal with.

Company: Cymax
Country: Canada

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