Cymax
Eturns & customer service

I ordered a TV stand for a plasma tv and components. There were no dimensions for the distance between the shelves. When the unit arrived the space between shelves was 5.5" and my receiver and center channel and DVR would not fit on either shelf. I called to inquire about returning and got a very rude customer service rep by the name of Josh at extension 350. He was argumentative, rude, and lacking any interpersonal or basic customer service skills. I asked to speak to a Senior Support Specialist who was very polite but failed to get back to me when promised. I caution everyone to be very wary about ordering anything from this company. Restocking fees are 20%, you pay return shipping which means it basically isn't worthwhile to return something. So in essence they have a "NO RETURNS POLICY" even when they are at fault. Check out other sites, which post dimensions and return policies clearly.

Company: Cymax
Country: Canada
Province: British Columbia
City: Vancouver

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