Swipe Auctions (www.swipeauctions.com)
Difficult & drawnout Refund process

I came across Swipe Auctions online and tried to bid for an Ipad. Their website is misleading and contains a lot of fluff but does not highlight the fact that they charged me $150 when I registered (and provided personal as well as credit card information).

Because of this, I decided I did not want their business and avoided making a transaction. I also requested for a refund via the website's online chat (the only means of contacting them). I was instructed to mail in a Refund Form and contact them 14days after mailing out the form. The form itself indicates that I should get results within 14days.

When I contacted them after 14days, they then told me that the processing has increased to 28days and that I will have to contact them again. The form that they had me complete did not indicate anywhere that the processing time was 28days.

This is unacceptable and unethical and is a scam. I believe Swipe Auctions is deliberately making it difficult to get my hard earned money back.

What I want them to do is refund my money Asap via my credit card. I do not want them sending a check as I have read nightmares online about how Swipe Auctions keep giving reasons about being unable to close out a refund because of technical difficulties. All those are excuses.

I have kept records / transcripts of my conversations with the Online Chat option to help substantiate this complaint.

I want to let anyone reading this complaint to learn from my mistake and avoid any transactions with Swipe Auctions.

Company: Swipe Auctions (www.swipeauctions.com)
Country: Canada
Province: Ontario
City: Toronto

  <     >