Bell Canada
Over charging

Well I have read alot of the complaints but here is one for the books. My daughter and her boyfriend are currently separated due to military training. Boyfriend buys a new lap top so they can keep in touch. With the laptop he buys, from Bell, the internet service at 50 dollars a month. He had to pay 500 deposit 299.00 for the service and then got a 250 dollar credit. Go figure. He signed up for a 50dollar a month service fee and a 59.00 set up fee to be paid on his first invoice. The service was purchased in Quebec on 7 November 2008 and when he was sent to New Brusnwick ion 15 November 2008, Bell cut him off. No notice nothing. The kids figured because Bell is not in the maritimes they could not connect. SO for 2 weeks his service worked. Today the 14 January my daughter gets a on-line invoice from the Bell company/Credit collection agency for get this $8, 500.81. Thats right eight thousand five hundred dollars and eighty one cents. She is floored. She tried to call the company but after being passed from one operator to another they finally told her that since it was not her service they could not give her the information. So lets see how do you get in touch with a boyfriend who is in training in another province. Finally after making the necessary phone calls the boyfriend gets ahold of Bell and they tell him "Oh it must be a mistake as they bill is for a company and since he is not a company he can forget it." They (Bell) are told to put the girlfriend on the access to information on his account and they agree. Daughter calls Bell back to get information and they blow her off telling her she is a liar and that no one called for on this account and that the boyfriend will need to get a lawyer to straighten out Bells mistakes. So if this does not beat any complaint I do know know what will.

Bell can take the service and... stick it where the sun don't shine.

Company: Bell Canada
Country: Canada
Province: Ontario

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