Sears
Failed to deliver product

Sears failed to deliver goods as promised, after charging my Visa for the goods. I ordered a waffle iron on line December 1. The order went through on my Visa December 5. Delivery was set for December 15. December 15, nothing happened. At the end of a long day of waiting, I called and was told they decided to use UPS and the shipment would come some day. No tracking number available. Nothing I could do. No apologies for changing plans and failing to advise me. And ultimately, no delivery. Frequent checks with their delivery desk elicited zero help. Each reported that there was no UPS tracking number and nothing they could do. They were 100% useless. AND they wouldn't refund my money until 10 working days after December 15, even though it was clear the order was lost and I was left without the main Christmas present I had ordered. No one should shop at this business. I ordered the same item from Amazon and received it within 3 days; virtually the same price; zero hassle. Do Not Shop at Sears!

Company: Sears
Country: Canada
Province: Ontario

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