SwagVault
Horrible service

I had bought Everquest game cards from them before. The only real incident was when they called me at like 3am to verify my order.

I changed games and now play Rift. I placed an order for a Rift game card and it wasn't there two days later so I go to the live customer service. I explain to ''Ann'' that I want my Rift game time card and she gathers all my info VERY SLOWLY. She would sometimes go AFK for 4-5 minutes and not tell me. She eventually tells me ''I have to go AFK now please find another agent to help you''. I was shocked. I had to COMPLETELY start over with ''David'' who is also super slow in between his replies (4-5 minutes with no response). He told me ''Dude don't worry about it''. I responded: ''I am worried it's been two days when the service usually is fast. Then again, I only ever ordered Everquest game cards from them before. According to him, it would be a few more hours at most. The next day it's still not there. I get David again in the live chat and he tells me that it will be a couple more hours at most. I tell him that he's already told me that YESTERDAY then David got really weird at that point. It was like a child begging with an adult: ''Please one last chance... please please last time...'' So I say: ''Ok 5 more hours but that's it.'' My card is still not there the next day so I get Ann again in the live chat. She's trying to tell me to wait a few more hours. I told her no. She's trying to sell me another product. I say that I want my money back. She tries some more to get me to wait or to buy another product. Then, I said: ''either you give me my money or I go to Paypal and start a dispute''. I got my money back thankfully. These people are horrible. Who calls their customers ''Dude and bro'' or goes AFK while with a client? I don't care if its your break time. You wait until you're done then you take your break. They will have no more business from me and you should avoid them too. They seem to build your trust for a bit hoping you will do a more expensive order then they strike and do everything possible to screw you over.

Company: SwagVault
Country: Canada
Province: Ontario
City: Ottawa

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