Telus
Poor customer service!

I have been a customer for 30 years and have been using their internet service since they first started it. Last week I called them and updated the expiry date on my credit card as I received a replacement card. Following that, twice now on 2 separate days, the company cut off my email service with no notice whatsoever. On top of that, the second time they cut it off, on a Sunday, the department responsible for customer service and billing is closed so they cannot correct their problem and turn my email service back on. I think it is completely unacceptable for a large company like this to be permitted to terminate service to paying customers, especially those with good accounts for 30 years, and allow their customer service department to be closed for approximately 36 hours per week from Saturday evening through Monday morning when they are providing a 24/7 service. If they will not willingly provide 24/7 customer service, the regulator should force them to not be able to terminate services without providing the customer service to turn them back on.

Company: Telus
Country: Canada

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