Lusso Baby.ca
Not delivering product -working with subcontracto

I have placed orders for baby prodcts including a high chair. Lusso Baby's website showed that they had the items on stock. Their website seemed well designed, fairely priced and showed inventory on stock.

1st complaint: when the order confirmation arrived, I realized that a subcontractor, CymaxStores.com was now responsible for my order (if you call their 1800 number, you wait FOREVER to speak to someone. Returns are pretty much impossible to get since it's impossible to talk to anyone!)

2nd complaint: the high chair that I ordered (300$) is out of stock. What should have taken less than 2 weeks to receive is yet to be shipped (it's been a month now!)

3rd complaint: one of the other items that I ordered did not come in the colour that I chose. Needless to say, I am sticking with it. I don't have another hour to spend on the phone time to ship back!

I will NEVER do business with this company again.

Company: Lusso Baby.ca
Country: Canada
Province: British Columbia
City: Vancouver

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