ViV3Labs
Continued Charging

I live in Canada and purchased this product, and I found a phone number that worked for me. On my credit card statement, there was a telephone number to contact Viv3Labs, and because their original number has been disconnected, I tried it. The number worked. It is: 416-900-1137. I used an international calling card to make the call (even though 416 is a Toronto area code... but I wasn't sure -- the man had an English accent, though). The man asked me my email address because I didn't have an account number, and I gave him a fake one at first to see if he was really looking up my account (because others have said that they have talked to representatives and they have said that they have cancelled, even when it did not cancel). When that email didn't come up, I gave him the real email address that I used to purchase the Acai Berry. I told him that on the website, the Terms and Conditions state that if I was unhappy, within 30 days, I could request a refund. I was charged a $6.00 fee before the 15 day trial, as well, as an $101 dollar fee for a new product and purchase. The man on the phone told me that he did not have the authority to refund my money, but he could cancel my subscription. He told me that regarding my refund, within 72 hours, I would receive an email from the authorized people regarding the refund, and he then gave me a cancellation ID. I have read on here that many times after the cancellation has taken place, cards still are getting charged. I then was sure to ask the man, "If I don't receive an email, who should I then contact? " He stuttered, and said, "Uhh, you could call this number back, but I assure you, you will get an email within 72 hours." I am relying on his assurance. I am recording the date of when I called, and I am refuting the charges on my credit card. I will not stop until I receive a refund completely.

Again, the number is 416-900-1137. I called today, August 14th, at 5:30 a.m. (I woke up early beacuse this was bothering me so much, and because of the UK time difference -- if the call was located in the UK)

Company: ViV3Labs
Country: Canada
Province: Ontario

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