ViV3Labs
Charges on Visa

I signed up for a "free" bottle of Acai Berry capsules at a nominal cost (that turned out to actually cost about $16 because of Canada Post handling charges). Nowhere on the website did it say I was signing up for a contract to receive these pills, nor that I had 15 days to cancel the contract. When I received the trial bottle, I read on the bottle that those with heart disease and high blood pressure could not use the product, so I never even tried it. I put it aside as "lesson learned". Then, I received my credit card statement in August and was shocked to see a charge of $131.73 - and no goods ever arrived relating to this charge. I immediately called my credit card company to tell them this was an unauthorized charge. They gave me the phone # to call to "cancel my subscription", which I immediately did. I was promised that the subscription would be cancelled and there would be no further charges; also, that someone would be in touch about a refund. They were in touch by e-mail only after I called again to complain (when another bottle arrived in the mail). During both telephone calls, I was promised a refund; by e-mail I was told I don't qualify for a refund and "case closed". I find this totally unacceptable and it is abominable business practice. I intend to let everyone know about this.

Company: ViV3Labs
Country: Canada
Province: Ontario
City: Burlington

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