Chi Island Healthcare
Bait and Switch Game

Consumer Alert

Chi Island Healthcare https://www.chiisland.com/
is a total rip-off. Do not purchase anything from them.

If you follow the emails below you will see what I mean. I very specifically ordered a neck traction device With Magnets and paid the With Magnets price. When the device arrived it arrived without magnets. A 30.00 difference in price from what I ordered. When I wrote to them here is what I got as a reply.
> On 3/17/09, Matt wrote:

My text is in black, their replies in blue.

To Chi Island
> I received my brace today but I am not sure it is the model with the magnets. I don't see or feel any magnets and the box says nothing about magnets??? Do I have the right product? The box just says Chi Soft Neck Stretcher..
> mk
>
> Error! Filename not specified.
>
> Matthew ****
>
> President

> From: On Behalf Of
> Online Sales Team
> Sent: Monday, March 16, 2009 10:09 PM
> To: Matt's Home Email
> Subject: Re: ChiIsland.Com: Your order #12823 has been processed
> Dear Matthew ****,
> The neck traction device you ordered is Normal without Magnetic. The Magnetic neck traction should look like

I wrote back and politely asked for my money refunded for the difference in price and they said
Dear Matthew,
We can not give you discount on an item delivered already. But I can give you 20% discount on any item except the shipping when you order next time.
Richard Liu
Chi Island Healthcare

Discount? This is a refund, not a discount. You sent me the wrong product. What a rip off, they send you the wrong product with a complete money back guarantee, then tell you that they wont refund your money but offer you a 20% discount on more business!

Who would want to give them more business???

I wrote back and said

&-- Original Message &--
From: "Matt's Home Email"
To

Company: Chi Island Healthcare
Country: Canada
Province: British Columbia
City: Vancouver
Address: 1208-8825 Hudson Street

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