The Brick
Delivery Fiasco

I've been dealing with the Brick (Scarborough Location) all week regarding a delivery gone wrong for my daughters bedroom furniture. First they tried to reschedule it from Wednesday until Thursday the morning of the delivery. I explained I had taken the day off work and was losing wages, so it needed to be delivered that day. I then received a call from the driver a few hours later to say they would be coming between 7:00 and 10:00 at night. I explained that the furniture is for my 4 year old daughter, and she goes to bed at 7:30 so having them deliver to her bedroom at 10:00 at night is not good. They said they would call me if they could come earlier. I called Customer Service to complain. They told me they were "too busy" to listen to my complaint and someone would call me back. No one did. I finally got a call at 9:00 at night to be told they would not be delivering the furniture that day. I called Customer Service and spoke to the manager. She said she would "investigate" and get back to me. She She finally called me at 4:30 the next day. She offered the delivery for Friday and $100 refund. I said I wanted $265 becuase that would cover my lost wages (for now having to take ANOTHER day off work) and the waived delivery fee. She refused so I ended up speaking to the GM of sales. He didn't even want to give me the $100 the Customer Service Supervisor gave me! He told me that the furniture would be delivered tomorrow BEFORE 5:00. I asked to speak to someone else regarding additional compensation and was given the name for the GM of the store. I have called him and he is not calling me back. I got a call from the driver today, and he let me know he will be coming between 5:00 and 8:00 tonight. I explained that I was told they would be there by 5:00 and was told this was incorrect information. I have been trying to call the GM of sales and the GM of the store about this as well, but I am being ignored. I had furniture delivered from Bad Boy the same day and had none of these issues. The Brick obviously needs to learn about the value of Customer Service

Company: The Brick
Country: Canada
Province: Ontario
City: Scarborough (Toronto)

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