The Brick
Horrible Customer Service

In March 2009 I went bought a couch, love seat and a shelfing unit. I arranged for it to be delivered on May 2nd as I was moving on the 1st. I paid for the items in full and my reciept even said to be delievered on May second, assembled and packing material to be removed. I was told the delievery company would call me at 8am to let me know when they would deliever.

May second comes at 11am I still haven't gotten a call so I called the Brick myself. I was told that the model I bought has been back ordered so my delievery was cancelled. But no one thought to call and let me know, or tell me when I purchased it that it might not be available.

Ok so maybe I could still get the shelf on time? No they cancelled the whole delievery so my shelf wouldn't be coming either even though it was in stock. I need the shelf so I ask if I could still get it on the 2nd, but I have to arrange delievery 2 days prior. So I had to arrange my delievery I thought was already happening 2 days before because someone had cancelled it and not told me, in order to get my shelf the day I wanted it.

Needless to say I was slightly irritated.

So the manager told me to come into the store to see if something could be done. Great!

I ask if there is any way I could get a couch or my shelf today (the 2nd). He says he has a few available but I couldn't get anything until the 4th. The only couches available were poorly made and ugly. I would like to point out that I was overly polite up to this point, and he had been very annoyed and rude.

I then ask if there was anything at all he could do for me. Since they had basically f***ed me over.

At which point he started yelling at me and told me to leave the store. I am a very small young girl and I will admit being yelled at by a large middle aged man in the middle of the showroom made me cry.

Worst shopping experience I have ever had.

Do not shop there.

Company: The Brick
Country: Canada
Province: British Columbia
City: Vancouver

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