United Furniture Warehouse
Misleading Shipping Dates

We went to United Furniture Warehouse in Winnipeg in late August, 2009 to look for a couch.

They had advertised a sectional sofa for a good price, and we decided to purchase it. The salesman assured us that it would be "2 weeks, at most" before the sofa would be delivered to our home, and we thought that it was reasonable considering that they would have to order it, so we went ahead and paid the entire cost.

Two weeks passed and we heard nothing, so I made a phone call to the store to see what the status of the sofa was. I was told that it was not store policy to make promises about a shipping date, and that if our salesman did this (the lady on the phone sounded skeptical) he was wrong to have done so.

Customer service informed me that there was no stock of the sofa in the entire county, and that the sofa would arrive during the middle of October, at the earliest. She also mentioned that someone had ordered the same sofa in June and they still had not received theirs.

This week, I called back to check up on the sofa and to see if they knew of an estimated shipping date. The lady on the phone told me not to expect the sofa until middle of December, 2009 at the earliest, and that anything earlier would require a "miracle."

At this point, I was pretty annoyed and asked if the store kept ANY furniture in stock, and the lady actually said that she couldn't answer that question.

I don't understand why a company would ADVERTISE A PRODUCT for sale, and then not have any in stock, and then not even have any on order for an indeterminate amount of time after the sale. I am also angry that we were mislead as to the shipping time, as there is no way we would have bought a sofa that we couldn't receive for a minimum of 4 months after the purchase.

Company: United Furniture Warehouse
Country: Canada
Province: Manitoba
City: Winnipeg

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