The Moving Group
Incomplete move will not release the stuff they have moved

Arranged a move on Tuesday April 21st for 9am. Put off the move by hours 3 times that 1 day. Were 1.5 hours late when we rescheduled the 2nd day, April 22nd. Came with a truck way too small. I was quoted 800 but after they had packed the truck told me the bill was 1250 - and that was not including the other half of the stuff they had to come back for! I had asked for my things to be stored. Estimator (Floyd) said 80 to store for a month and he would give me a grace period of 2 weeks. Owner (John) said 200 per month! Gouged my hardwood floors in 5 places. Took 20 minutes to get my couch out the front door as the movers swore and cursed in front of me - huge black mark in front hallway. Movers went into my fridge and ate food out of the fridge without my permission. After I expressed my displeasure they did it a 2nd time! BTW that day they were 1.5 hours after scheduled 9am start and movers insisted they were there at 10 - so owner billed me from that time

Company: The Moving Group
Country: Canada
Province: Ontario
City: Vaughan

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