Subway
Rude staff, overcharging

phiit29
06-20-2009
413

I was greeted by a young Asian woman who barely spoke English. I guarantee her only "knowlege" would be Subway terminology, and even then, it was difficult to understand her and she could not seem to understand the words "Cold cut on Honey oat" or "Veggie patty on Italian herbs and cheese". We repeated our order several times.

The 2nd CSR was an older lady. She rolled her eyes at us twice and was very rude when I asked her to take the lettuce of my sandwich because I had not requested it.

When it was time to pay, I asked that $11 be put on my credit card and the balance of $1.72 I would pay in cash. I have been able to make a transaction like this in many stores in Canada. I understand that different machines do different things, but was this a technical issue or a worker that was too rude and lazy to accomodate the customer?

At the end of the transaction, I asked for a pop cup, as I had purchased a meal. I was told that the pop machine was out of order and I would have to get a bottle drink. Pop machine not working = forced to consume 30 cent more expensive bottle. And that's all fine. Except, (and this is where it's really the principle and not the $) why should I have to pay the extra money for something I am being forced into? My options should have either been to not get a drink at all or to be given the bottle at no extra charge. I had paid for everything before I was aware of the machine being out of order.

It is the restaurant's problem if they are having issues with their equipment. It is not up to me as the customer to have to financially compensate for their messed up fountain drink machine.