Virgin Mobile
Outright Theft

In June Virgin Mobile charged me a $552 cancellation fee even though I had not canceled my phone. They charged this to my credit card without contacting me. When I found out, I immediately called them and they acknowledged right away that they had made a mistake and would credit my credit card in a few days. A few days later I still had not received my credit and was told it would take a few more days. This has now been going on for over a month and they still have not given me my money. To me, this is theft pure and simple. They agree that they owe me the money, but simply will not pay it back.

Don't use Virgin, they are quite capable of taking your money for no reason (theft). If you are already with thm, don't let them have your credit card information.

Company: Virgin Mobile
Country: Canada
Province: Ontario

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