Telus Mobility
Overbilled for cancellation

We advised Telus we would not be continuing our association with them after our contract expired (with only two weeks to go!) and then our phones died completely. Seeing as how we had newly activated phones and a new carrier, we had our 'old' phone numbers transferred to our 'new' phones rather than go through the bother of trying to get through to Telus.

We had approxemately $95Cdn due for our bill for the month. 'Bilk-us' billed us $230.75 as we had unwittingly 'cancelled' our contract when our phones were transferred over, and this was our 'penalty fee' (for the TWO WEEKS left on our contract?).

As we only owed roughly $95 for our last bill, how can a 'penalty fee' be assessed at $230.75?

Customer service was NO HELP AT ALL. They took the money and ran. COWARDLY ACT against a pensioner.. We'll never deal with Telus again.

Company: Telus Mobility
Country: Canada
Province: Ontario
City: Hamilton

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