Bell Mobility
Contract dispute

Six months prior to the fulfillment date of my contract (family plan) with Bell Mobility, all three phones died (simultaneously). I had already contemplated buying out my contract when I informed them (Bell) of the condition of my phones. Bell informed me that they would replace the phones on condition that I renew my contract with them. As I was already considering terminating with Bell, I felt that their actions amounted to a type of extortion. I informed Bell that I was not prepared to renew my contract; instead, I instructed them that I wished to terminate my contract, that I was more than willing to pay the penalty, which I eventually did. After having paid the penalty for terminating the contract, I was informed that some bills would be sent out but I should disregard them as they were already "in the system". As it turns out, they have continued billing me, in spite of the fact that I no longer have a contract with Bell. This afternoon, I was informed that they sent all bills dated after Sept. ($118.36) to a collection agent, that even though my contract had been terminated, they argued that they still reserved the right to continue to bill me. I need this matter resolved, and I need people to understand that even though one may have fulfilled the terms of an agreement with Bell Mobility, Bell Mobility still feels they are entitled to further extract money for which they are not entitled.

Company: Bell Mobility
Country: Canada

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