Fido
Long distance

In the last couple of years I have travelled 3 times to the US. My cell phone did not work in the key cities where I was, said no service. When I came back, I called Fido and to find out what was wrong with my phone. They checked and said nothing was wrong. Second time, before I travelled, I checked with them again and said it was fine. Same thing, did not work again. Last X'mas I travelled again and checked before I left. Was assured it was fine. I sent an e-mail for what happened and did not get any response. Talked to someone on the phone, and they can't figure out what the problem. Wanted to escalate the problem to the upper management and you can't seem to get their contact addresses. The names are in their website but no contact info. Wanted to switch provider but i'm still on contract.

Company: Fido
Country: Canada
Province: Alberta

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