Honeywell warm mist humidifier with removable tank
Warranty

I brought a honeywell humidifier last year it had 2years warranty, when i used it this winter i see a leak from the bottom of the unit, i called the customer service and was asked to send the unit to them and that it would take 6 weeks to process, i spend 10$ in postage to send the item on nov 5 2008. I called back on dec 16 and was told that that they have not started the process yet, called back on dec 23, the process was not started yet, but because i called them few times now i was told that they will send me a new unit now and latter process the old one, i was given an order number and asked to use the number to track the product, i was told that i would take 2 weeks via ups due to holidays, i called back on jan 13 2009 the supervisor said that the item should be at home by the weekend so i called back on 16 jan and talked to the supervisor he said that the previous time it was send via US mail and porbably lost in the mail and he was sending one right away via ups and was going to give me the tracking number, disconnected the phone and not able to get back to him since then, i have left few messages and no reply at all...

why do the company put such a big scam about warranty when they just want to fool around and not take any responsiblity.

i am hoping to talk to someone responsible and know what is actual reason and should it be soo complicated

Company: Honeywell warm mist humidifier with removable tank
Country: Canada
Province: Ontario
City: Etobicoke (Toronto)

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