Best Buy
Faulty Merchandise

Last Feb I purchased a INsignia TV from bestbuy. The salesman brought the TV from the stock room and told me "that he would have to take it to the cashier" (I thought that this was a little odd). I payed for it and went home after unpacking it and setting it up I noticed a burning smell comming and smoke comming from the back of the TV. I immediately unplugged it and took a look at a closer

inspection I could see that the plastic case was cracked in the rear and the styrofoam packaging had been pushed into the electronics of the TV and it was this that was burning (I was shocked).

I called the store and explained it to a female in customer service and was told "to just return it and that they would look after it". The next day when I went back to the store after waiting for over an hour in a massive lineup at the returns and exchange. I was informed that THEY WOULD NEVER SELL A PRODUCT IN THAT CONDITION AND THAT I DID THIS MYSELF (I'M DISABLED) AND THAT THEY WOULD NOT EXCHANGE IT. i PERSISTED, AND WAS TOLD TO LEAVE THE STORE OR POLICE WOULD BE CALLED!! I WAS THEN SORROUNDED BY A HALF A DOZEN STAFF SOME WHO TRIED TO GRAB MY WALKING CANE AND MY BLIND-CANE (I HAVE BOTH).

After leaving the store fearing for my safety I was stopped by Police about 10 minutes after I left the store I explained the situation to them showed them my proof and they were satisfied and left.

They did inform me to persue it in the courts (small claims court for matters under $1, 000.00).

I now have a TV that does not work and I'm out $300.00 I WILL NEVER EVER STEP INTO A BEST BUY EVER AGAIN AND WILL BAD MOUTH THIS COMPANY WERE EVER I CAN!!

Company: Best Buy
Country: Canada
Province: Ontario
City: Mississauga

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